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Serious recall: Injury is possible or has been reported. Take action promptly.

Chrysler 2020-09-10 Vehicles serious NHTSA
Vehicles · NHTSA · Recall #NHTSA-20V191000

2020 Chrysler Pacifica Recall

Issued September 10, 2020 · Chrysler

In September 2020, Chrysler recalled the 2020 Chrysler Pacifica, a serious vehicles recall reported by the NHTSA. Affected owners are eligible for a repair. Here is what the hazard is and exactly what to do about it.

Compiled by Maya Ellison, RecallCheckr

What this means for you

Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."

What you should do

  1. 1 Keep using 2020 Chrysler Pacifica only as advised. See the remedy below.
  2. 2 Set it aside where it won't be used by mistake.
  3. 3 Contact Chrysler to arrange your repair. See the official notice below for contact details.
  4. 4 Keep the product until your remedy is fully processed. You may need it.
Official remedy (Repair): Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.

Recall details

Brand
Chrysler
Category
Vehicles
Recall date
September 10, 2020
Units affected
Not reported
Sold at
Not listed
Recall number
NHTSA-20V191000
Made in
Not listed
Issuing agency
NHTSA

In context

  • Chrysler has 46 recalls in our database, including 3 rated Critical.
  • We're tracking 1,755 Vehicles recalls in our database.
  • This is the 158th Vehicles recall we've logged in 2020.
Read the official NHTSA notice

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