Cadillac 2024-10-24 Vehicles serious NHTSA
Vehicles · NHTSA · Recall #NHTSA-24V797000
2021 Cadillac Escalade Recall
Issued October 24, 2024 · Cadillac
In October 2024, Cadillac recalled the 2021 Cadillac Escalade, a serious vehicles recall reported by the NHTSA. Affected owners are eligible for a repair. Here is what the hazard is and exactly what to do about it.
Compiled by Maya Ellison, RecallCheckr
What this means for you
General Motors, LLC (GM) is recalling certain 2020-2022 Chevrolet Silverado 1500, 2500, 3500, GMC Sierra 1500, 2500, 3500, 2021 Cadillac Escalade, Escalade ESV, Chevrolet Tahoe, Suburban, GMC Yukon, and Yukon XL vehicles equipped with diesel engines. The transmission control valve may fail and cause the rear wheels to lock-up.
What you should do
- 1 Keep using 2021 Cadillac Escalade only as advised. See the remedy below.
- 2 Set it aside where it won't be used by mistake.
- 3 Contact Cadillac to arrange your repair. See the official notice below for contact details.
- 4 Keep the product until your remedy is fully processed. You may need it.
Official remedy (Repair): Dealers will install new transmission control module software, free of charge. GM will provide a special coverage program to cover the repair of transmissions that are identified by the remedy software as containing a defective control valve. Owner notification letters were mailed December 12, 2024. Owners may contact GM customer service at 1-888-988-7267, Cadillac customer service at 1-800-458-8006, GMC customer service at GMC 1-800-462-8782 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N242454440.
Recall details
- Brand
- Cadillac
- Category
- Vehicles
- Recall date
- October 24, 2024
- Units affected
- Not reported
- Sold at
- Not listed
- Recall number
- NHTSA-24V797000
- Made in
- Not listed
- Issuing agency
- NHTSA
In context
- Cadillac has 35 recalls in our database, including 1 rated Critical.
- We're tracking 1,755 Vehicles recalls in our database.
- This is the 199th Vehicles recall we've logged in 2024.